Refund and Returns Policy

Welcome to Mom’s Lullabee. These Terms & Conditions govern your use of our website and the purchase of our products, including baby wear, boys wear, girls wear, clothing, accessories, and other kids products.

By accessing our website, creating an account, or placing an order, you agree to comply with these Terms & Conditions. Please read them carefully before using our website or purchasing our products

Mom’s Lullabee is an online store offering clothing and related products for babies, boys, and girls. We make every effort to provide accurate product information, images, prices, sizes, colors, and availability on our website.

Product images are provided for representation purposes. Due to differences in screen settings, lighting, photography, and manufacturing batches, the actual color of a product may vary slightly from what appears on your device.

We reserve the right to update product information, pricing, availability, descriptions, and other website content at any time without prior notice.

Our website is intended for use by parents, guardians, and other adults purchasing products for children.

If you are under the legal age required to enter into an online purchase agreement in your jurisdiction, you should use the website only with the involvement and permission of a parent or legal guardian.

By placing an order, you confirm that the information you provide is accurate and that you have the authority to complete the purchase.

We provide product descriptions, size charts, material information, care instructions, and other relevant details wherever applicable.

Children’s clothing sizes can vary depending on the design, fabric, brand, and style. Customers are encouraged to carefully review the available size chart before placing an order.

We cannot guarantee that a particular size will fit every child in exactly the same way. Please consider the measurements provided on the product page when selecting a size.

All products are subject to availability.

Although we make reasonable efforts to maintain accurate stock information, an item may occasionally become unavailable after an order has been placed.

If an ordered product becomes unavailable, we may contact you to offer an alternative, provide an exchange option, or issue a refund for the unavailable item.

All product prices displayed on our website are shown in indian rupee, unless otherwise stated.

Prices may change from time to time due to promotions, supplier pricing, taxes, or other business-related factors. However, the price applicable to your order will generally be the price displayed at the time the order is successfully placed, subject to correction of genuine pricing errors.

Any applicable taxes, delivery charges, or additional fees will be displayed during checkout wherever applicable.

When you place an order through our website, you agree to provide accurate and complete information, including your name, delivery address, phone number, email address, and payment details where required.

After placing an order, you may receive an order confirmation through email, SMS, WhatsApp, or another communication method provided by you.

An order confirmation does not necessarily guarantee that the order will be fulfilled if there is an issue relating to product availability, pricing, payment, address information, or other circumstances.

We reserve the right to cancel or refuse an order where necessary.

Orders may be cancelled only within the cancellation period specified by Mom’s Lullabee and before the order has been processed, packed, or shipped.

Once an order has been dispatched, cancellation may no longer be possible. In such cases, you may need to follow our applicable return or refusal-of-delivery procedure.

If an eligible prepaid order is successfully cancelled, the applicable refund will be processed to the original payment method, subject to the applicable processing timelines.

Where Cash on Delivery (COD) is available, customers may choose to pay for eligible orders when the order is delivered.

Customers selecting COD are expected to provide a valid phone number and delivery address and ensure that someone is available to receive the order and make the required payment.

Please keep the required amount ready when the delivery agent arrives.

COD availability may depend on the delivery location, order value, product category, or other applicable conditions. We reserve the right to restrict or disable COD for certain orders or locations.

Repeated refusal of COD orders or misuse of the COD facility may result in restrictions on future COD purchases.

We may offer payment methods such as credit cards, debit cards, UPI, net banking, wallets, or other supported payment services.

Payments are processed through third-party payment providers or secure payment gateways where applicable.

We do not knowingly store complete card details on our website unless specifically required and permitted through an appropriate secure payment system.

If payment is unsuccessful, your order may not be processed until successful payment is received.

We aim to dispatch and deliver orders within the estimated timeframe displayed on our website or communicated during the ordering process.

Delivery times may vary depending on the customer’s location, courier availability, weather conditions, holidays, public events, transportation delays, or other circumstances beyond our reasonable control.

Once an order has been handed over to the delivery partner, delivery may be subject to the courier company’s procedures and timelines.

Customers are responsible for providing a complete and accurate delivery address and contact information.

We are not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

Customers are encouraged to inspect the package and product upon delivery.

If the package appears visibly damaged, opened, or tampered with, please document the condition with photographs or video where possible and contact us as soon as possible.

If you receive an incorrect, damaged, or defective product, please contact our customer support team within the applicable period specified in our return policy.

We want you to be satisfied with your purchase. Eligible kids’ clothing items may be returned or exchanged according to our return and exchange policy.

To be eligible for a return or exchange, products generally must be:

• Unworn and unused.
• Unwashed and free from stains, odors, or damage.
• In their original condition.
• Returned with original tags attached, where applicable.
• Returned with original packaging where applicable.
• Accompanied by valid proof of purchase.

Certain products may not be eligible for return or exchange due to hygiene, customization, promotional, or other applicable restrictions.

Please review our return policy before sending an item back.

For hygiene, safety, customization, and other applicable reasons, certain products may not be eligible for return or exchange.

These may include:

• Underwear and intimate apparel.
• Socks, tights, or similar items where applicable.
• Personalized or customized products.
• Products marked as final sale or non-returnable.
• Gift cards.
• Products that have been worn, washed, altered, damaged, or used.
• Items returned without required tags or packaging where applicable.

The exact eligibility of an item will be determined according to the product and applicable return policy.

Once an eligible returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.

If your return is approved, the applicable refund will be processed according to our refund procedure.

Refund processing times may vary depending on the payment method, bank, payment gateway, and other financial institutions involved.

Shipping charges may be non-refundable unless the return is due to an error on our part, a defective product, or another circumstance covered by our return policy.

If you receive a product that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

Please provide your order number along with clear photographs or videos showing the issue. This will help our team investigate and resolve the matter efficiently.

Depending on the circumstances, we may offer a replacement, exchange, refund, or another appropriate resolution.

Products purchased during sales, promotional campaigns, clearance events, or using special discounts may have different return and exchange conditions.

Some discounted or final-sale products may not be eligible for return, exchange, or refund.

Please carefully review the conditions applicable to a promotional offer before placing your order.

From time to time, we may provide discount codes, promotional offers, coupons, or special deals.

Promotional codes may have specific conditions, expiry dates, minimum order values, product restrictions, or usage limits.

Unless otherwise stated, promotional offers cannot be combined with other offers.

We reserve the right to modify, suspend, or cancel a promotional offer if necessary.

Customers are responsible for:

• Providing accurate personal and delivery information.
• Selecting the correct product size and quantity.
• Reviewing product details before placing an order.
• Ensuring someone is available to receive the order where necessary.
• Following product washing and care instructions.
• Using products appropriately and safely.
• Providing accurate contact details for order-related communication.

All content available on Mom’s Lullabee, including logos, brand names, photographs, product images, graphics, text, designs, videos, icons, and other materials, belongs to or is licensed to Mom’s Lullabee, unless otherwise stated.

You may not copy, reproduce, modify, distribute, publish, sell, or commercially use our website content without prior written permission.

If you create an account on our website, you are responsible for keeping your login credentials secure.

You should notify us immediately if you believe that your account has been accessed without authorization.

We reserve the right to suspend or terminate accounts that are found to contain inaccurate information, violate these Terms & Conditions, or are involved in fraudulent or abusive activities.

You agree not to misuse our website or attempt to interfere with its normal operation.

You must not knowingly introduce harmful code, attempt unauthorized access, interfere with security features, use automated systems to extract website content without permission, or engage in activities that could damage or disrupt the website.

Our website may use third-party services such as payment gateways, courier services, analytics providers, communication services, or other technology providers.

These services may have their own terms and privacy policies. We are not responsible for the independent policies or practices of third-party service providers.

We make reasonable efforts to ensure that our website and product information are accurate and available. However, we do not guarantee that the website will always operate without interruption, errors, delays, or technical issues.

To the extent permitted by applicable law, Mom’s Lullabee shall not be responsible for losses resulting from circumstances beyond our reasonable control, including delivery delays, technical failures, third-party service interruptions, or events outside our control.

Nothing in these Terms & Conditions is intended to exclude or limit any consumer rights or legal protections that cannot legally be excluded.

We may update these Terms & Conditions from time to time to reflect changes to our business, website, products, services, or applicable requirements.

Any updated Terms & Conditions will be posted on this page with the revised “Last Updated” date.

Your continued use of our website after changes are posted indicates your acceptance of the updated terms, to the extent permitted by applicable law.

These Terms & Conditions shall be governed by the applicable laws and regulations of Kerala/India, subject to any mandatory consumer protection rights that apply to you.

Any disputes will be handled in accordance with applicable law and the jurisdiction of the appropriate courts or authorities.

If you have any questions regarding these Terms & Conditions, orders, products, returns, exchanges, payments, or other matters, please contact us:

Mom’s Lullabee

Email: momslullabee@gmail.com

Phone: +91 8310669203

Address: Varkala, Thiruvananthapuram, 695141

We are happy to assist you and help make your shopping experience simple, safe, and convenient.