Privacy Policy

At Mom’s Lullabee, we respect your privacy and are committed to protecting the personal information of our customers and website visitors. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you may have regarding your personal information when you use our website or purchase our products.

Our website offers children’s clothing and related products, including baby wear, boys’ wear, girls’ wear, and children’s accessories. We primarily provide our services to parents, guardians, and adult customers.

By using our website, you agree to the practices described in this Privacy Policy.

Our website address is:

https://momslullabee.com.

Mom’s Lullabee is a children’s clothing and kids-wear brand providing clothing and related products for babies, boys, and girls.

We are committed to providing a convenient and secure shopping experience while taking reasonable steps to protect the personal information entrusted to us by our customers.

Because our products are intended for children, we take children’s privacy seriously.

Our website is designed primarily for parents, guardians, and adults purchasing products for children. Our products may be intended for children, but our website is not intended to encourage children to independently create accounts, make purchases, or provide personal information.

We do not knowingly or intentionally request or collect personal information directly from children where such collection is prohibited by applicable law.

We encourage parents and guardians to supervise children’s use of online services and to ensure that children do not provide personal information without appropriate parental or guardian involvement.

If you believe that a child has provided personal information to us without appropriate parental or guardian consent, please contact us at momslullabee@gmail.com.

After receiving a valid request, we will review the matter and take reasonable steps to delete the information where required by applicable law.

Depending on how you interact with our website, we may collect different types of information.

When you place an order, we may collect information such as:

• Full name
• Billing address
• Shipping address
• Email address
• Phone number
• Order details
• Product and size selections
• Payment-related information
• Delivery and tracking information

We use this information to process and fulfill your order, arrange delivery, provide order updates, process refunds or exchanges, and provide customer support.

If you create an account on our website, we may collect and store the information you provide, such as your name, email address, phone number, and saved addresses.

This information helps us provide a faster and more convenient shopping experience and allows you to view your previous orders and manage your account.

If you contact us through a contact form, email, WhatsApp, chat, or another support channel, we may collect the information you provide, including your name, contact details, order number, and message.

We use this information to respond to your questions, assist with product sizing, help with orders, handle returns and exchanges, and resolve customer service issues.

If you submit a product review, testimonial, feedback, or other content to our website, we may collect the information you provide along with the name or display name associated with your submission.

Please avoid including sensitive personal information in public reviews or comments.

When you visit our website, certain technical information may be automatically collected, such as:

• IP address
• Browser type
• Device type
• Operating system
• Approximate location information
• Pages visited
• Website activity
• Referring website
• Date and time of access

This information may be used to improve website performance, detect suspicious activity, prevent fraud, protect our website, and maintain security.

We may use the information we collect for purposes including:

• Processing and fulfilling orders
• Delivering purchased products
• Sending order and delivery updates
• Processing payments and refunds
• Managing customer accounts
• Providing customer support
• Responding to enquiries
• Processing returns and exchanges
• Improving our website and shopping experience
• Preventing fraud and unauthorized activity
• Protecting our website and customers
• Mainitaining business and transaction records
• Complying with applicable legal and regulatory requirements
• Sending promotional communications where permitted and where you have provided the required consent

We do not use your personal information for purposes unrelated to our business operations unless we have a lawful basis or your permission where required.

Our website may use cookies and similar technologies to improve functionality, security, and your shopping experience.

Cookies are small files stored on your device that allow a website to recognize your browser and remember certain information.

We may use cookies to remember products added to your shopping cart and to support the checkout process.

If you create an account or log in to our website, cookies may be used to maintain your login session and remember certain account preferences.

We may use cookies to remember certain preferences and settings so that you do not have to enter them repeatedly.

Where applicable, we may use analytics tools to understand how visitors use our website, identify performance issues, and improve our website.

Most web browsers allow you to manage, block, or delete cookies through their settings. However, disabling certain cookies may affect some shopping, account, or checkout functionality.

Our website may contain content or services provided by third parties, such as:

• Payment gateways
• Video platforms
• Maps
• Social media content
• Customer review systems
• Analytics services
• Chat or communication services
• Shipping and tracking services

Embedded content from third-party websites may operate similarly to when you visit those third-party websites directly.

These third parties may collect information, use cookies, or process data according to their own privacy policies.

We recommend reviewing the privacy policies of third-party services before using their features.

Payments made through our website may be processed by secure third-party payment gateways or financial service providers.

Depending on the payment method selected, you may provide payment information directly to the relevant payment provider.

We do not intentionally collect or store complete payment card information on our website unless specifically required and handled through an appropriate secure payment system.

Payment providers may process your information according to their own privacy policies and terms.

We do not sell or rent your personal information to third-party marketing companies.

However, we may share necessary information with trusted service providers when required to operate our business and provide services to you.

Relevant order and payment information may be shared with payment processors to securely process transactions, refunds, or other payment-related activities.

We may provide your name, phone number, shipping address, and order information to courier, postal, logistics, or delivery partners so that your order can be delivered

We may use third-party providers for website hosting, security, analytics, email delivery, customer support, backups, and other technical services.

These providers may process information on our behalf as necessary to provide their services.

We may disclose personal information if required to do so by applicable law, regulation, legal process, court order, or government authority, or where disclosure is reasonably necessary to protect our rights, customers, website, or business.

We take reasonable technical and organizational measures to protect personal information from unauthorized access, misuse, loss, alteration, or disclosure.

However, no online transmission or electronic storage system can be guaranteed to be completely secure.

You should also take reasonable precautions to protect your account information, passwords, and devices.

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing customer support, maintaining business records, resolving disputes, preventing fraud, and complying with legal, tax, accounting, or regulatory requirements.

Order and transaction records may be retained for the period necessary to fulfill legal, accounting, tax, financial, and business requirements.

If you have an account with us, certain information may remain stored while your account is active.

You may request deletion of your account and personal information, subject to information that we are legally required or reasonably permitted to retain.

Customer service messages and communications may be retained for as long as reasonably necessary to resolve your enquiry, maintain service records, prevent fraud, or comply with applicable requirements.

Depending on your location and applicable law, you may have certain rights regarding your personal information.

These may include the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of certain personal information
• Request information about how your data is used
• Withdraw consent where processing is based on consent
• Object to or restrict certain processing activities where applicable
• Request a copy or export of certain personal information

Some requests may be subject to legal or regulatory limitations.

For example, we may need to retain certain transaction, accounting, security, or fraud-prevention information even after an account is deleted.

If you have opted in to receive promotional communications from us, we may send information about new collections, offers, discounts, products, or other updates.

You can unsubscribe from marketing emails by using the unsubscribe option included in the relevant communication or by contacting us.

Even if you opt out of promotional communications, we may continue sending essential transactional messages such as order confirmations, payment notifications, delivery updates, or important account-related information.

Our website may contain links to third-party websites, applications, social media platforms, or other online services.

We are not responsible for the privacy practices, content, or security of third-party websites.

We recommend reading the privacy policy of any external website before providing personal information.

Our products are designed for babies and children, but our online shopping services are intended for adults, parents, and guardians.

We encourage parents and guardians to supervise children’s interaction with our website and to ensure that children do not submit personal information, create accounts, or place orders without appropriate adult involvement.

We may update this Privacy Policy from time to time to reflect changes to our business practices, website functionality, technology, legal requirements, or privacy practices.

When changes are made, we will update the “Last Updated” date at the beginning of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

If you have questions about this Privacy Policy, want to make a privacy request, or have concerns regarding children’s privacy or personal information, please contact us.

Mom’s Lullabee

Website: https://momslullabee.com.

Email: momslullabee@ace567871gmail-com

Phone: +91 8310669203

Address: Varkala, Thiruvananthapuram, 695141

We will make reasonable efforts to review and respond to privacy-related requests in accordance with applicable laws and regulations.